Outsource Solutions has provided IT support and IT solutions to businesses in Northern Ireland for over 10 years. They work with business to use ICT in a way that increases productivity while reducing costs. Outsource Solutions have grown their business successfully in recent years. Currently they are experiencing issues with the integration of their systems infrastructure; job allocation, billing, HR. These issues are effecting; costs, customer interaction and strategic planning. This FUSION project proposes to create a Service Integration Framework (SIF) which will enable; transparent data interchange and real time reporting.