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Complaints Procedure

Our Commitment

In undertaking its responsibilities, InterTradeIreland provides a broad range of services, working with many external organisations and stakeholders and is committed to providing an excellent service in a prompt, courteous and fair manner. We understand, however, that it may happen that a member of the public may not be fully satisfied with their experience of our services. In such cases, that party may make a complaint. InterTradeIreland will consider and respond to that complaint having due regard to our commitment to maintain our standards of promptness, courtesy, and fairness in any aspects of our administrative services.

What constitutes a complaint?

A complaint is an expression of dissatisfaction, whether justified or not.

Our policy covers complaints about:

  • The standard of service we provide
  • The behaviour of our staff
  • Any action or lack of action by staff affecting an individual or group

Our complaints policy does not cover:

  • Matters that have already been fully investigated through this complaints procedure
  • Anonymous complaints
  • Complaints about access to information where procedures and remedies are set out in legislation, e.g. Freedom of Information and Data Protection.

How to make a formal complaint

To see a copy of our complaints procedure in full and the process to follow if you wish to make a formal complaint to InterTradeIreland, download our complaints policy below:

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