In undertaking its responsibilities, InterTradeIreland provides a broad range of services, working with many external organisations and stakeholders and is committed to providing an excellent service in a prompt, courteous and fair manner. We understand, however, that it may happen that a member of the public may not be fully satisfied with their experience of our services. In such cases, that party may make a complaint. InterTradeIreland will consider and respond to that complaint having due regard to our commitment to maintain our standards of promptness, courtesy, and fairness in any aspects of our administrative services.
A complaint is an expression of dissatisfaction, whether justified or not.
Our policy covers complaints about:
Our complaints policy does not cover:
To see a copy of our complaints procedure in full and the process to follow if you wish to make a formal complaint to InterTradeIreland, download our complaints policy below: