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What if the service is substandard?

The general law infers contractual warranties as to quality as well as a duty of care to users. The standards are higher if selling to consumers as opposed to selling to another business. However, some modifications to the general law standards are allowable in written business-to-business contracts.

In the absence of an explicit agreement to the contrary in a business-to-business contract, if the service is provided by the Irish service provider in Ireland, you would issue proceedings against the service provider in Ireland e.g. an Architect draws up plans in his Irish office for your house in Northern Ireland. If the service is provided by the Irish service provider in Northern Ireland (who is insured), you would issue proceedings against the Irish service provider in Northern Ireland e.g. the Irish builder constructs your house in Northern Ireland.

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